Ever notice how disruptive difficult people and conflict can be in our life? Would you like to know the underlying causes of conflict, or how a simple disagreement can so quickly turn into a vicious cycle? When we are dealing with these difficult people, how can we tap into their internal motivation to hear what we have to say as valuable information? How can we deal with conflict more proactively? Or, how can we interact with people in a way that diffuses conflict before it starts, without ignoring the problem, or sweeping it under the rug? Bill Crawford, Ph.D. has tapped his years of experience in dealing with individual Psychological patients and his many professional speaking engagements to invent an effective plan that helps to eliminate stress and worry and bring calm to your life.